AI Agents trained with your company's knowledge
Create AI agents that respond like you, operate 24/7 and learn from your own documents, FAQs and web pages. They also understand voice and audio: voice notes and spoken messages share the same context as text.
CELLIA
Tu agente IA · Upcellia
CELLIA
Orquestando tus agentes
Tu Agente
Activo · responde en segundos
CELLIA: the brain behind your agents
CELLIA is Upcellia's central AI. It coordinates all your agents, decides which information to use at each moment and ensures every response is accurate and within your business boundaries.
Configurable personality and voice
Define the name, avatar, role, tone and response length of each agent. Choose whether it uses emojis, formal language or a specific style. The agent speaks exactly the way you decide.
Limits and full control
Set which topics the agent can handle and which it cannot. Clear restrictions so the AI works within your business boundaries and never answers out of scope.
They don't just read—they understand how customers talk to you
Multimodal agents process both written messages and voice or audio. They capture intent, nuance and urgency whether the user sends a voice note or a clip, always grounded in your knowledge base.
Voice notes and audio
They interpret spoken messages: what the person needs, whether they're asking for pricing, booking or support, and the overall tone—without forcing long typed messages.
Voice with the same judgment as text
The same agent reasons over voice and text in one thread. Context is preserved when someone switches between typing and sending audio.
Natural conversation on every channel
Built for WhatsApp and channels where audio is the norm. Replies stay on-brand and within the rules you configured.
Everything an intelligent agent needs
Each agent combines structured knowledge, defined personality and safety controls to ensure accurate responses consistent with your brand.
PDF and text documents
Upload manuals, catalogs, pricing sheets or any internal document. The agent learns and cites the exact information.
Direct Q&A pairs
Add exact answers for your most frequent questions. Full control over what the agent says in those cases.
URLs and web pages
Connect pages from your website or online documentation. The agent updates when content changes.
Personality and tone
Formal, friendly, concise or detailed. Configure exactly how you want your agent to communicate.
Test before publishing
Launch the agent in test mode and chat with it before activating it in production.
Limits and restrictions
Define what your agent cannot say or do. Safety controls for sensitive environments.
Understands real questions
The agent understands what the user means, even if they phrase it differently. It always finds the right answer within your information.
Active 24/7
The agent never rests. Responds in seconds at any time, with no additional cost per volume.
Why teams choose Upcellia AI Agents
Accurate answers, no hallucinations
The agent only responds with information from your knowledge base. If it doesn't know something, it says so clearly instead of making up an answer.
Setup in minutes, not weeks
Upload your documents, define the personality and test the agent. All from a visual interface with no code or complicated integrations.
Scale without hiring more staff
One agent can handle thousands of simultaneous queries. Your team intervenes only when the case truly requires it.
Control and oversight at all times
Review agent conversations, adjust the knowledge base and update the personality whenever needed. You're always in control.
An agent for every type of business
Cellia AI adapts to the commercial process of your industry. Consulting included in every plan.
Clinics and Healthcare
Automatic appointment scheduling via WhatsApp. Cellia AI answers frequent queries, qualifies patients and escalates complex cases to the human team. No more overwhelmed receptions.
Real Estate
Automatic lead qualification 24/7 from portals and social media. Cellia AI identifies purchase intent, budget and area of interest before passing the lead to an agent.
Academies, Courses and Education
Enrollment management, prospect follow-up and class reminders via WhatsApp. Automate the full funnel from the first message to payment.
Ecommerce and Retail
Post-sale support, order tracking and abandoned cart recovery via WhatsApp. Mass campaigns segmented by purchase behavior.
Restaurants and Hospitality
Automatic reservations, confirmations and reminders via WhatsApp. Manage multiple locations from a single unified inbox.
Digital Marketing Agencies
Centralize all your clients' communication channels in one platform. Automate follow-ups, measure conversions and prove results with real-time analytics.
Connected to your communication channels
Upcellia AI Agents activate on WhatsApp Business, your website and other channels where you already have contact with your customers. Without changing tools.
The same agent, on all your channels. One knowledge base, total consistency.
Consultoría incluida · con CELLIA
En Upcellia no te entregamos un chatbot genérico para que 'te las arregles solo'.
Nosotros diseñamos tu agente IA contigo, en un proceso de consultoría de 3 reuniones.
1. We understand your business and dive into your sales process
We analyze your channels, customer types, average tickets, payment methods, human team, and current tools.
2. We design the exact flow of your company
We define what the AI answers, when it charges, when it hands over to a human, and how everything is logged in the centralized inbox.
3. We implement and fine-tune the AI agent for you
We test real scenarios, adjust responses, and leave your agent completely ready to operate and sell.
The result is the real implementation of conversational AI that answers, qualifies, and accompanies the lead according to your company's reality, not a standard model.
