Streamline your customer service.
All your channels in one unified inbox.
Manage WhatsApp, Instagram, and Messenger from a single platform. Collaborate with your team, automate responses, and convert more conversations into sales without jumping between apps.
Omnichannel inbox: All channels and your team on one screen
Add your social networks, your entire team responds from the same place and all conversations stay organized, in threads and assigned to the user you choose.
With Upcellia's unified inbox, you'll get a single login for your key channels: WhatsApp Business, Instagram, and Facebook Messenger.
Collaborative customer service: More teamwork, less chaos
Get your work done faster, avoid response collisions and invite your entire team to collaborate in the same unified inbox transparently.
- Messages can be assigned to the appropriate department or sales rep for smooth service.
- Leave private internal notes that the customer will never see.
- Tag and segment contacts live to enhance your CRM database.
Guys, could you resend me the invoice? Unfortunately I can't find it in my email.
Multi-branch management in a single shared inbox
Different branches, multiple departments, but a single overview. You decide how to structure your inbox access.
Coordinate your mailboxes or projects in the same software so each message reaches exactly the screen of the certified specialist to answer it.
Integrated tools in your omnichannel inbox
Make the most of your unified inbox to deliver an excellent customer experience with tools built to empower your team.
Add segmentation tags
Keep your inbox organized and segment customers by adding quick tags to your conversations.
Team, can anyone help this customer with the technical details of their integration? @david
Internal notes for agents
Add context in conversations so only you and your team can see key information without leaving the chat.
Contact management (Integrated CRM)
Name, contact details, birthday and more: manage your contacts and important data directly in Upcellia.
Support ticket resolution
Is the inquiry over? Mark the chat as Resolved to keep your to-do list completely clean.
